FAQ
PLACING AN ORDER
How do I place an order?
It’s easy. Simply select an item from anywhere on this site, choose your preferred colour and size and then add it to your shopping basket. Once you have finished shopping, follow the checkout procedure to purchase your item(s).
Can I place an order by phone?
Absolutely! Give them a call during working hours on +9611369488 or by email [email protected] with details of what you’d like to purchase and we’d be happy to place an order for you. Please note that gift vouchers are unable to be redeemed over the telephone.
How can I pay for my order?
We accept American Express, Visa, Visa/Delta, Visa Electron, Maestro, MasterCard and PayPal. For more information please visit our Payment section. If there are any payment methods you would like us to accept, please do let us know at [email protected].
Can I shop in other currencies?
All prices are in USD, however if you wish to pay in LBP, we are happy to assist you offline on +9611369488.
Do I have to have an account to place an order?
Yes the process is very simple though, this is to ensure we safeguard your preferences and details for the future.
- Track your orders and review past purchases
- Save your address and card details so you can shop even quicker next time
I’m having trouble placing an order online.
If you are experiencing issues with whistles.com please contact us on +9611369488 or by email
[email protected].
Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.
Can I amend my order once it has been placed?
Yes change/amendment is possible as long as the item hasn’t been shipped yet.
Is it possible to cancel my order?
Yes, you can cancel up to 3 days after placing an order.
I haven’t received an email confirmation for my order.
If you have a Tag Privé account you can check the “Order history” for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful. You can try placing another order online or contact us on +961 1 369488 or by email [email protected] with details of the order you tried to place and we can do it for you.
DELIVERY
Which courier do you use?
Our delivery service is through our own logistics staff and you can rest assured that your purchase will be handled with the utmost care.
Can I place an order online and collect from a store?
Yes, you can collect your online order from our stores: Emporio Armani in ABC Dbayeh or TagPrivé in Clemenceau for free. Simply select “Click & Collect” on the checkout delivery page, select which store you would like to collect from. We will send you an email and an SMS when your parcel has arrived in store.
I have not received my delivery within the specified time period.
Please allow 3-5 working days for standard delivery orders to arrive. If you have not received your parcel after this time, please call us on +9611369488 or by email [email protected] including your order number so we can investigate for you.
RETURNS & EXCHANGES
What is your returns policy?
If you’d like to return an item from your order, it must reach us in its new, unworn state with its original tags and packaging within 7 days from receipt of the item.
Returns
Making a return or exchange is easy. You have 7 days to decide whether to keep your items or send them back to us. Exchanges and returns are subject to stock availability.
When will I get my refund?
Return is redeemed in store credits or online credits. Valid for a period of 6 months.
I ORDERED ONLINE AND HAVE RECEIVED THE WRONG ITEM(S).
Call us on +9611369488 or by email [email protected] so we can help you.
I’ve missed the returns deadline.
Regrettably, our 7-day policy means we are unable to accept returns outside the stated period. If we receive your return outside of this period, the item will be returned to you and no refund will be processed.
My garment has developed a fault.
We do have certain after sales services; however, this will depend on the diagnosis and the supplier’s feedback.
In case of damage please reach out to us on [email protected].
ONLINE ACCOUNT
How do I create an account?
To create an account on tagprive.com, click here and choose “create an account”. Simply fill in
your personal details and click “apply”.
How do I change my personal details?
I forgot my password
If you have forgotten your password, you can reset it by clicking here and choosing “Lost your password?” Then simply enter your email address and we will send you a password reset link. If you have not received a password reset link within 24 hours, please contact us at [email protected].
OTHER
Where is my local store?
I would like to make a complaint
If you are dissatisfied with any aspect of your Tag Privé online or in-store experience, call us on
+9611369488 or by email [email protected] for further advice and we will do our best to resolve any issues.
Where do I find information on sizing?
For information on sizing please refer to our size guides. Here you can find sizing measurements in centimeters and inches as well as international size conversions. If you need more help on deciding which size to buy, please contact our team on +9611369488 or by email [email protected] for further advice.